For computer and software support, please contact your User Support Services regional support team.

Information Services (IS):

• About Information Services
• Overview of User Support Services

If you need University Computing help, please visit Help for Faculty and Staff Service Catalog,  your regional USS Support Team, or the Tech Desk in the EMU.

A list of software provided through the university is at the UO Software Download Center

Specific Help Requests: Click on the green Request Help button (located on the upper-right of each associated page) and fill out the associated form):

• Accounts:

  • If you have a problem with your Duck ID and can’t get to your e-mail, request password help
  • Request e-mail help here
  • For help with DuckWeb
  • If you need a special, single account for departmental use (i.e. you want an e-mail for a particular departmental program), request one here

• Going Remote at the UO:

  • Microsoft Teams
  • Zoom Video Conferencing
  • Video Conferencing Tips

• Instructional Tools:

  • For help with Canvas
  • For help using UOBlogs, the webpage-generating software you might use for a particular class
  • For help with creating an e-mail list for a class (The University uses a mail list service called Mailman)

• Networking:

  • If you’re having problems connecting your Wireless device to UOwireless or UOsecure
  • If you’re having problems connecting your computer to the Ethernet
  • If you need help with using VPN

• Other:

  • For help with DuckDocs
  • For help with COGNOS
  • You can also Check the Status of various UO Computing Services
  • To report a service - like the network, or banner, or canvas - is apparently down

• General Help:

  • When you’re not sure which help request page to use…